Lallemand is a world-renowned Canadian company specializing in the development, production, and marketing of yeasts, bacteria, and derived ingredients. It offers innovative solutions tailored to a wide range of industrial sectors, including agri-food, baking, human and animal nutrition, oenology, pharmaceuticals, and agriculture.
With a strong international presence, Lallemand employs more than 5,500 people worldwide and operates several research centers and production sites across multiple continents. Innovation and quality are at the heart of its development strategy.
We had the privilege of speaking with Clara Legeay-Victor, Corporate Counsel at Lallemand, who shared her experience within the company’s legal department. She reflected on the key challenges her team faced and explained how Legal Suite has become a key partner in optimizing their daily operations.
Clara Legeay-Victor has held her position at Lallemand for five years and has been using Legal Suite since joining the company. She played an active role in the transition from the previous version to the one currently in use. According to her, this evolution brought significant improvements, strengthening both the tool’s efficiency and its user experience on a daily basis.
“The platform is very intuitive and visually appealing, which makes it easy to use day to day.
Beyond this user-friendliness, we benefited from high-quality support and training during the transition to the new version, which made adoption much easier.
I can confidently say that in terms of project management, follow-up, and customer support, we are fully satisfied. It’s a real asset, and our team truly appreciates it.”
“I wasn’t present during the initial implementation of the software, but I was fully involved in the upgrade to the new version of Legal Suite.
Even though it was an update, the project required a significant amount of work — both technically, with data transfer, and operationally, with adapting the tool to our internal processes.
The Legal Suite team took the time to configure the solution according to our specific needs.
The support was consistent throughout the entire transition: targeted training sessions, assistance during testing phases, and broader sessions at go-live. The follow-up continued after deployment, with regular check-ins, satisfaction surveys, and a post-project review to ensure everything was running smoothly.
This proactive approach was particularly appreciated.
We had explored other software options before deciding to continue with Legal Suite instead of switching to competitors. But from the very first discussions, the difference was clear — we felt genuine commitment, a deep understanding of our challenges, and a real willingness to support us, not just sell to us.”
“What we particularly appreciate about Legal Suite is, first and foremost, its ease of use and intuitive interface.
The Contract Management module allows us to quickly and efficiently archive contracts, which greatly simplifies our document management.
It also offers an automatic reporting feature, which is very useful for governance purposes. This allows us to easily obtain precise statistics on our contracts and ensures better internal monitoring.
The ability to customize the tool to fit our way of working is also highly valued. For example, we’ve created fields specific to our needs — something that wasn’t possible in the previous version. This customization allows us to make the tool better suited to our company’s structure and workflows.
Legal Suite’s strong customer-focused approach makes a real difference for us. The team truly understood our specific needs in terms of contract management and archiving and adapted the solution accordingly.
As a result, we now have a perfectly tailored tool — a win-win situation for both parties. We were able to benefit from a flexible solution fully adapted to our organization, without having to compromise.”
