Randstad Client Testimonial

Randstad Canada is the Canadian leader in staffing, recruitment, and human resources services.
With a network of more than 80 branches across seven provinces, Randstad offers deep insight into local job markets and employment trends, supported by a global network of recruitment experts.

The company serves over 4,500 clients across Canada in diverse sectors — including more than 60% of TSX60 companies and over 180 of the largest Canadian firms listed in the FP500.
Randstad has helped Canadian employers fill more than 65,000 positions nationwide.

The Legal Department’s Challenges

Randstad Canada’s legal and contractual services team acts as a trusted advisor and strategic partner, supporting the company’s business and strategic goals.
Serving six business divisions, the team delivers innovative, proactive, and timely legal and compliance solutions — all while maintaining a focus on cost efficiency.

As part of its mandate to mitigate legal and regulatory risks, the department is also responsible for contract management and oversight.
After assessing the strengths and weaknesses of its existing systems and processes, the legal team set out to find a solution that could integrate with front-office systems and meet the specific needs of multiple business units.

“We saw a clear opportunity to significantly improve communication and workflow between the legal and sales departments,”
explains Michelle Miranda, Director of Contracts and Legal Affairs, who led the project.

She identified several key objectives, including:

• Managing contracts through a centralized and secure platform that connects legal counsel (back office) and operational advisors (front office);
• Automating notifications to eliminate missed renewal or termination deadlines;
• Supporting sales teams across the organization in efficiently capturing clients’ evolving needs and ensuring smooth knowledge transfer to new employees;
• Eliminating reliance on Excel spreadsheets and time-consuming manual reporting.

Solutions Implemented by Septeo Legal Suite

The evaluation process for contract management software was extensive. Ms. Miranda worked closely with her IT partner to assess various contract management tools used by other Randstad entities.

“Legal Suite was already in use at Randstad France, and we decided to build on that existing relationship by expanding the software’s use for complete end-to-end contract management,” she notes.

The decision was driven by the customizable interface and user-friendly design of the GaLexy® Contract Management module, as well as its ability to:

• Upload large volumes of client documents and use standardized language to accurately reflect client needs;
• Quickly and easily generate ad hoc financial reports;
• Create pre- and post-placement checklists;
• Identify and reduce the number of missing, expired, or incomplete agreements.

Benefits

Implementing Septeo Legal Suite’s Contract Management module enabled Randstad to eliminate inefficiencies in managing client agreements and automate key controls related to contract issuance, approval, and registration.

With improved processes in place, the sales team now has quick and easy access to client requirements, enabling faster review and response times.

Meanwhile, the legal and contract teams are equally pleased with the results.

“With the implementation of Legal Suite, Randstad Canada has become a leader within the global Randstad organization — the first operating company to fully integrate its front- and back-office systems,”
says Ms. Miranda.