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Qualitelis: reviews, online reputation, and CRM software

Automate, collect and control your customer relationship to create new economic value and a better customer experience.
Compatible products:

Key benefits

Increase your revenue

Boost your ancillary sales and upselling in an automated way with personalized pre-stay questionnaires. Retain your customers with automated and segmented marketing emails to your customer base focused on the offers and themes of your establishment.

Improve your productivity

Automate your customer relations before, during, and after their stay: loyalty emails, pre-stay questionnaires, satisfaction surveys, and responses to customer reviews.

Offer a new customer experience

Develop a trustful relationship with each of your customers through personalized messaging, thus offering a unique experience to each customer.

Manage your e-reputation and improvement efforts

Control the quality of your image through the collection of customer reviews on the Internet, identify improvements to be made to your establishment, and analyze the impact of your efforts over the seasons.

Complete the customer journey's optimization with Qualitelis

The essentials of Qualitelis for hospitality: throughout the customer journey, automate, collect, and manage your customer relationship to create new economic value and a better customer experience.

Qualitelis Survey - Pre-arrival

Streamlining check-ins, collecting more data, and growing your revenue: the three immediate benefits of deploying automated questionnaires

  • Customization of questions and highlighting products and services based on customer segment
  • Collection of administrative information to streamline the check-in process
  • Automated email or SMS sending
  • Graphical customization
  • Data synchronization with the PMS and/or reservation engine
  • Email notification of each customer's preferences
  • GDPR consent collection
  • Dashboard for tracking dispatches and responses

Qualitelis Survey – Satisfaction Questionnaires

Sending of automated satisfaction questionnaires:

  • Automatic sending of satisfaction questionnaires via email or SMS
  • Adaptation of the questionnaire content based on the services used by the client during their stay
  • Email notifications for dissatisfied customers
  • Automatic distribution via APIs or Widgets of customer reviews on your website
  • Automatic posting of new reviews on your Google My Business and TripAdvisor pages
  • Satisfaction results and statistics on your dashboard

Qualitelis – E-Reputation

Manage the online reputation of your establishment

  • Collect all the reviews posted by your customers on the internet on TripAdvisor, Google, Booking
  • View the sentiment of each review and overall, and track its evolution
  • Respond to each review manually or automatically, benefiting from response recommendations generated by our AI
  • Automatically translate the reviews and your responses

Qualitelis – CRM

A CRM tool to make automated marketing accessible

  • Customer data: PMS synchronization, duplicate management, hard bounce detection
  • Marketing emailing: Mailing editor, dynamic recipient list, scheduled campaigns, loyalty program

All features

  • AI-generated and translated response recommendations for customer reviews and satisfaction surveys
  • Modular offer
  • 1-way or 2-way synchronization with your PMS
  • Customization of content and graphics
  • Qualitelis Widget and API for native automation on your website and in your emails
  • Adaptation to the business sector: hospitality, camping, ...‍

Our technological partners

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Testimonials

Our technology partners

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